Legal Information & Policies

All services provided on our website belong to and are operated by My Dora Hotel, registered at www.mydorahotel.com.

Our company may collect personal data for various purposes. The following explains how and in what manner the collected personal data is gathered and how it is protected.

Our company is committed to keeping confidential information strictly private and confidential, treating this as an obligation of secrecy, and taking all necessary measures and exercising due care to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain, from being used without authorisation, or from being disclosed to a third party.

In the following limited circumstances, information may be shared with third parties:

• To comply with obligations imposed by laws, decrees, regulations and other legal rules enacted by competent legal authorities currently in force
• To fulfil and enforce the requirements of other contracts concluded with site users
• When information about users is requested for the conduct of an investigation or inquiry conducted in accordance with procedures by a competent administrative or judicial authority
• In cases where providing information is necessary to protect the rights or safety of users

Our company may obtain information about users who visit our website and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose and how many times a person visits the site and how long they stay. Most browsers are initially designed to accept technical communication files; however, users may change their settings to prevent technical communication files from arriving or to be warned when they are sent.

Our company may amend these Privacy Policy provisions at any time by publishing them on the site. Changes take effect on the date they are published. For any questions or suggestions regarding our privacy policy, you may send an email to info@mydorahotel.com.

This Accommodation Sales Agreement has been drawn up between MY DORA HOTEL, ERDOĞAN TURİZM İŞL.SAN.TİC.LTD.ŞTİ., Rasimpaşa Mah. Rıhtım Caddesi Tayyareci Sami Sokak No 17, 34716 Kadıköy / Istanbul (hereinafter referred to as "Hotel"), and the consumer making the reservation, regarding accommodation services.

The subject of this agreement covers the mutual rights and obligations of the parties pursuant to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, regarding the hotel accommodation service sold electronically by the Hotel through www.mydorahotel.com.

• The consumer acknowledges having received, read and understood all preliminary information regarding the subject, sales price, payment method and other details of the contracted service/product, and confirms this electronically.
• Identity and age verification is carried out upon check-in. If a discrepancy is found due to incorrect or incomplete information, the difference will be collected at hotel check-in.
• The consumer acknowledges that check-in to rooms is possible at the earliest at 14:00 and that rooms must be vacated by 12:00 at the latest on the day of departure.
• The Hotel is not responsible for any loss, damage or theft of valuables sustained by the consumer at the accommodation facility.
• Child discounts apply when children stay in the same room as their parents. If a discrepancy is detected between the declared age and the age on the identity document at check-in, the price difference will be collected from the consumer.
• Force majeure events such as adverse weather conditions, road obstruction, terrorism, risk of war, flood, fire and unforeseeable technical issues are valid grounds for exemption.

In resolving disputes arising from the implementation of this agreement, the provisions of this agreement, Law No. 6502 on the Protection of Consumers and the relevant Regulation shall apply. The parties may apply to Consumer Courts and/or Consumer Arbitration Committees within legal limits. The competent courts for the resolution of disputes are the courts and enforcement offices of Istanbul.

The consumer shall pay the contract price via credit card through the Hotel's website or by bank transfer/EFT to the bank accounts specified by the Hotel. All services included in the price are detailed on the accommodation information page; services beyond these, such as food and beverages, personal expenses and transportation, are subject to additional charges. The consumer is obliged to pay the full contract amount at the time of registration.

• For cancellations and changes, it is necessary to contact the support line at +90 216 414 83 50 or to send written notification to info@mydorahotel.com.
• If the consumer requests cancellation or change up to 1 day before the check-in date, the full amount will be refunded.
• If the consumer fails to notify in writing that they cannot travel to the facility, the Hotel has the right to cancel all reservations 24 hours after the start of the accommodation period; no refunds will be made for such cancellations.
• If the Hotel fails to fulfil its obligations, the consumer may terminate the agreement. In case of termination, all collected payments shall be refunded with statutory interest within 14 days from the receipt of the termination notice.
• In the event of early departure, the consumer accepts and undertakes to pay the full contract amount. Refunds will be made to the credit card or bank account used during the reservation.
• If the hotel is not checked into without cancellation, the accommodation fee will not be refunded. In documented cases of force majeure such as death, illness or accident, the fees for the unused period will be refunded.

This Cookie Notice explains how we use cookies and similar technologies on this website, in accordance with the GDPR and, where applicable, the Turkish Personal Data Protection Law (KVKK). This notice is separate from, and independent of, the consent action itself; your explicit consent is captured separately through the cookie preferences panel.

Your personal data is processed, as data controller, by ERDOĞAN TURİZM İŞL.SAN.TİC.LTD.ŞTİ. ("My Dora Hotel", "we", "our"), for the purposes described below.

A cookie is a small text file sent by the website you visit to your browser and stored on your device. Cookies help a website function correctly, remember your preferences, and gather statistical information about how the site is used.

Necessary Cookies

Required for the site's core functionality (language and currency preference, remembering booking steps, security). These rely on legitimate interest and contract-performance grounds; they do not require your consent and cannot be switched off.

Measurement / Analytics Cookies

Help us understand how many visitors use our site, which pages they visit, and how (e.g. room search, booking steps, page views). This category uses the Mixpanel Inc. analytics service, including Session Replay and Heatmaps: with your consent, Mixpanel may record a sample of on-screen interactions (clicks and page layout) so we can see where guests engage or get stuck; text and form inputs are masked by default, and payment iframes are not recorded. These cookies activate only after you give explicit consent, until you consent (or after you withdraw consent), no measurement data is collected and the underlying script is never loaded on your device.

We process your personal data to operate the site, improve the user experience and booking flow, measure service quality, and perform statistical analysis.

Processing for measurement/analytics cookies is based on your explicit consent (GDPR Art. 6(1)(a); KVKK Art. 5(1)). You may withdraw consent at any time via the banner or the "Cookie Preferences" link; withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Data is collected automatically, through your browser, while you use the site.

Data processed for measurement/analytics purposes is transferred to our service provider Mixpanel Inc., based in the United States, on the basis of your consent. Your personal data is never sold or rented to any third party for marketing purposes.

Your cookie preference (consent record) is stored in your browser for up to 180 days, after which you will be asked again. Your consent will also be requested again if this policy changes materially.

Under GDPR Art. 15-21 (and KVKK Art. 11, where applicable), you have the right to: know whether your data is being processed; request information about the processing; learn the purpose of processing and whether it is used accordingly; know the third parties to whom your data is transferred, domestically or abroad; request correction of incomplete or inaccurate data; request erasure or destruction of your data under the conditions set out in applicable law; request that these actions be notified to third parties to whom your data was transferred; object to a result that is to your detriment arising solely from automated analysis; and claim compensation for damage arising from unlawful processing.

To exercise these rights, contact us at info@mydorahotel.com.

You may change or withdraw your measurement/analytics cookie preference at any time via the "Cookie Preferences" link in the footer of any page.